Skip to main content
If your Prime Visa recently started earning 3% instead of 5% at Amazon.com, Whole Foods Market, and Chase Travel, something changed your eligibility. The most common cause is a lapsed or changed Prime membership. You can check your card’s reward rate in your Amazon account and fix most issues without calling support.

​
Check your current 5% status

1
Sign in to Amazon.com and go to Your Account.
2
Select Your Payments.
3
Find your Prime Visa and expand the card details to see the current rewards rate.

​
Common causes and fixes

If your Prime membership expired or was canceled, the card reverts to 3%. Restart an eligible Prime membership (annual, monthly, Prime Student, or trial) to restore 5%. Note: Prime Video-only subscriptions do not qualify.
If the Prime Visa was removed from Your Payments, rewards drop to 3%. Re-add the card to your Amazon Wallet.
Only one Prime Visa per Amazon account can earn 5%. If you added a different Prime Visa, the original card drops to 3%. Remove the extra card or keep the one you want at 5%.
Closing your Amazon account or leaving an Amazon Household with an eligible Prime member can remove 5% eligibility. Rejoin the Household or restart eligible Prime on the account.
Opening a second Prime Visa with the same Amazon account can cause the first card to drop to 3%. Decide which card you want at 5% and manage the others accordingly.
Eligible memberships include annual Prime, monthly Prime, Prime Student, Amazon Household members, and qualifying trials. Prime Video-only subscriptions are not eligible.
Only one Prime Visa can earn 5% per Amazon account. If you have multiple Prime Visas, the others will earn 3% at Amazon, Whole Foods, and Chase Travel.

​
If the rate is still wrong

If you checked the causes above and your card still shows 3% while you have an active eligible Prime membership, contact Chase using the number on the back of your card or sign in at chase.com/amazon to send a secure message.