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If you need help with your Prime Visa, use the official channels below. This knowledge desk is not affiliated with Amazon or Chase and cannot access your account, reset passwords, or change card settings.

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Official support channels

Chase Online & Mobile

Manage your account, make payments, view statements, lock your card, and send secure messages at chase.com/amazon or in the Chase Mobile app.

Amazon Prime Visa Page

View your card details, check your earn rate, and access Amazon-specific features at amazon.com/myprimevisa.

Phone Support

For account and card questions, call the customer service number on the back of your Prime Visa card. This is the fastest way to reach Chase card services.

Amazon Customer Service

For issues related to your Amazon account, Prime membership, or Shop with Points at checkout, contact Amazon Customer Service directly.
This knowledge desk is unofficial. We are not Amazon or Chase. Never share your card number, password, Social Security number, or one-time codes with anyone who contacts you through email, text, or social media claiming to be from this site.

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What to have ready before you call

Having these items on hand will help Chase or Amazon support assist you faster:
  • Your Prime Visa card (for the number on the back and the card number if needed)
  • A government-issued photo ID
  • Your Amazon account email address
  • Details about the issue, including dates and amounts if relevant

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Avoid scams and phishing

1

Verify who contacted you

Chase and Amazon will not ask for your password or full card number by email or text. If someone asks for that information, it is likely a scam.
2

Go directly to official sites

Type chase.com/amazon or amazon.com/myprimevisa into your browser instead of clicking links in unexpected messages.
3

Use the number on your card

If you need to call, use the number printed on the back of your physical card rather than a number from an email or text.
4

Report suspicious messages

Forward phishing emails to the official abuse address listed on the sender’s website, or report suspicious texts through your phone’s reporting features.
If you suspect fraud on your account, lock your card immediately in the Chase Mobile app or at chase.com/amazon, then call the number on the back of your card.